Frequently Asked Questions
Everything you need to know about bringing MATCH into your home.
How long will it take for my furniture to arrive?
Standard shipping typically takes 7-14 business days. For oversized items or white-glove delivery services, please allow up to 3 weeks for your order to be fully processed and installed.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Do you offer fabric swatches before I purchase a sofa?
Yes! We understand the importance of texture and color. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the perfect match for your space.
Are your products covered by a warranty?
All MATCH furniture items come with a limited 1-year warranty covering manufacturing defects and structural integrity. This does not cover standard wear and tear or accidental damage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm or Klarna for larger home investments.
How can I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal. For large furniture deliveries, our carrier will call you to schedule a specific delivery window.